Can I purchase or transfer missing points to top off my Hilton Honors Experience bid?
Can I cancel, refund or change my Hilton Honors experience?
What is a Redeem (Buy Now) reward?
What is a Dutch Auction?
How are winning bids determined for Dutch Auctions?
Who do I contact if the site is not working?
The site is down but I have placed a bid. How will I know if I won an experience?
Can I gift my Hilton Honors experience to a friend or family member?
When will I find out if mine is the winning bid on the Hilton Honors experience?
How do I find out if an auction has ended?
How long are my bids valid?
How long will an experience remain live?
How often are new Hilton Honors experiences introduced?
Is there a limit to how many Hilton Honors experiences I can redeem for?
How do I log in?
What do I do if I have lost my Hilton Honors Number and/or forgotten my password?
To retrieve your password, visit HiltonHonors.com and select the Sign In link at the top of our home page, and then click the 'Forgot your sign in?' link. Then, simply enter your email address & Hilton Honors Number, click on Submit and follow the instructions.
Where can I update my email address?
We will be sending you updates by email on the status of the rewards you have bid on, so it’s important to have a valid email address in your Hilton Honors Profile.
What is my Watch List?
What about the privacy of my information?
How will my account be debited when I win?
I won an experience but have not received the details of my Hilton Honors reward. What do I do?
What happens if I do not have sufficient Points in my account when the bid closes?
How do I bid on an experience?
What is a maximum bid amount?
Can I increase my maximum bid after I've placed a bid?
Where can I monitor my bidding activity?
How will I know if my bid is no longer winning?
What is Auto Bid Extend?
Why does it appear that I have to place multiple bids in order for my bid to be accepted?
This is because a bidder has placed a Maximum Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to offer in order to win this experience. You can place a maximum bid of your own in order to try to outbid the current bid, or you may choose to continue bidding in increments until your bid is accepted. Here is an example:
A reward has a starting bid of 10,000 Points and a bidding increment of 1,000.
- Member A bids 10,000 Points, and is in the winning position.
- Member B bids 20,000 Points as his maximum bid, and is now in the winning position, but with a bid of only 11,000 Points.
- Member C comes in, sees a leading bid of 11,000 Points, and bids 12,000. Member C will expect to now be the winning bidder, but in reality, Member B is still winning at 13,000 Points because his maximum bid is “upping” each bid automatically until his maximum bid is met.
- Member C now bids 14,000 Points, but Member B is still winning at 14,000. Eventually, member C bids up to 21,000 and is now in the winning position.
I appear to have been outbid by an amount smaller than the bid increment. How does this occur?
In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder will be winning at exactly their maximum bid. Here is an example:
A reward has a starting bid of 10,000 Points and a set bidding increment of 1,000 Points.
- Member A bids 10,000 Points at the outset, and so is winning.
- Member B decides to bid their entire current balance of 12,123 Points set as their Maximum Bid. Member B is now winning with a bid of 11,000 Points.
- Member C comes in and bids 12,000 Points, but Member B is still leading with a bid of 12,123 Points. Note that this amount is greater than Member C's bid by only 123 Points, even though the minimum bidding increment is 1,000 Points, because when Member B entered their bid, it was 2,123 above the current winning bid.